My Starbucks Ideas Boost Customer Loyalty, Profits, and Employee Engagement That U.S. Restaurant Chains Can't Afford to Ignore (SBUX)
Saturday June 30, 2012
In my e-mail yesterday was a message from Starbucks (SBUX) about the newest ideas that have been implemented in Starbucks stores as a result of its My Starbucks Idea website. ... Read More
Did Best Buy Leaders Get New Employee and Customer Service Strategies from a Blogger? The Best Buy Renaissance Plan Begins Anew (BBY, AMZN, SBUX)
Friday June 29, 2012
To hear Best Buy's (BBY) team of new and interim leaders address their shareholders this month at the company's annual meeting, you would have thought that Best Buy's executives are ... Read More
2012 Global Store Openings Announcements - Defensive Strategy for Troubled Retail Chains, Positive Growth Momentum for Thriving U.S. Retailers and Restaurants (WMT, ANF, BKW, MSFT, GPS, AAPL, TGT)
Wednesday June 27, 2012
When IKEA announced recently that it plans to open 25 stores in India and invest $1.9 billion euros over the next 15 - 20 years, it was not only significant ... Read More
Business and Retail Social Media Presence Is High, But Studies Show Retail Success and Business Commitment to Social Media Are Still Low (GPS, APP, URBN)
Saturday June 23, 2012
When Yesmail Interactive conducted a study of the e-mail and social media marketing campaigns of 20 large retail chains it found that retailers like The Gap (GPS), Urban Outfitters (URBN), ... Read More
ACSI Reports Customer Satisfaction With Full Service and Fast Food Restaurants is the Same, Customer Satisfaction with McDonald's is Still Lowest (MCD, PZZA)
Thursday June 21, 2012
When the June 2012 American Customer Satisfaction index (ACSI) results for Accommodations and Food Services were released this week, the report revealed some historic findings. For the first ... Read More
April U.S. Job Drop Not Disastrous for Retail Industry Job Seekers, Teens, or College Grads - Positive Reports Tell a Bigger Summer Job Market Story
Wednesday June 20, 2012
When data from the Bureau of Labor Statistics revealed a dramatic drop in the number of job openings in April, it was easy to jump to the most disastrous conclusions ... Read More
McDonald's Senior Chef's Denial of Unhealthy McDonald's Menu Items Shocking to Consumers Who See Little Health in Salty, Fatty, Sugary McDonald's Foods (MCD)
Thursday June 14, 2012
When the senior director of culinary innovation for McDonald's USA reportedly told an Akron Beacon Journal reporter that he can't see anything unhealthy on the McDonald's menu, he must have ... Read More