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Staples Mission Statement - Finding the Soul in the Selling of Office Supplies

Example of a Best Practice Mission Statement from the U.S. Retail Industry


Staples describes its mission as "soulful" and "holistic," two words not used often to describe office supplies. (See the Staples mission statement below.)
Staples Mission Statement - Finding the Soul in the Selling of Office Supplies
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Staples Founders:

Staples was founded by Tom Stemberg, a former supermarket chain executive. The first Staples store opened on May 1, 1986 in Boston, MA.

Staples Headquarters:

Staples headquarters are currently located in Framingham, MA.

Staples Mission / Vision Statement:

"What's Staples Soul?

"Staples Soul reflects our commitment to corporate responsibility. It's a holistic approach to business that recognizes the close connection between our financial success and our desire to make a positive impact on our associates, communities, and the planet by joining together the following areas: diversity, the environment, our community, and ethics. It's how we do business—that's Staples Soul.

"Diversity Reflecting the face of our customers is embedded in our culture. Our associates and customers are diverse, which helps us ensure that our workplace is one of inclusion and acceptance. Our commitment goes beyond race and gender to include developing a diversity of thought and experience. It also extends to sourcing office supply products and services from diverse minority and women–owned businesses.

"Environment We seek environmental excellence, by developing and sourcing environmental products, providing easy recycling services for our customers and associates, supporting energy efficiency and renewable energy, and educating stakeholders about environmental issues.

Community "Staples reaches out to the communities where our customers and associates live and work through the Staples Foundation for Learning®, our alliances with U.S. and international charitable organizations, cause marketing initiatives, and local giving programs.

Ethics "Staples strives to be a model of corporate governance and ethical business practices. Our commitment to integrity is embodied in our Code of Ethics, which all associates are expected to follow. We also seek to work with suppliers who share our values, as reflected in our Supplier Code of Conduct."

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