Industry

Reader Stories: Customers Tell Their Worst Customer Service Stories and Give Advice

What is the worst customer service you've ever received? What made it the worst? What do you think should have happened instead? What advice do you have for the company or for your fellow customers? Tell your worst customer service story here so that both companies and customers can be aware.

"Worst" experiences are generally accompanied by strong feelings. While you are free to express your opinions, stories that contain profanity, personal attacks, and defamatory statements will be edited.

(Please note that each of the fields have a minimum and maximum number of characters which, unfortunately, is not negotiable.)

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Guest Name*

Receive a one-time notification when your response is published.

Name of the Company, and its products or services

Brief description of what happened

Brief description of the customer service I got

Why this was "the worst," and could have been better*

Provide details about the customer service and what made it the worst. What do you think should have happened instead?

Why I do/don't continue to do business with the company*

Do you do business with this company or use a competitor now? How did the experience affect your opinion of the company?

Advice*

Use the Enter key for a bulleted list

What advice would you like to give to the company, to the employees you dealt with or to other customers?

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Retail Industry