What are the company mission statement of the world’s largest luxury retail brands like Chanel, Louis Vuitton, Tiffany’s, Coach, and Swarovski? This is a complete index of the corporate missions, visions, and values of the biggest, best, and most popular luxury retail companies here.
Controversial Dov Charney quotes and opinions about sex, fair wages, and free trade reveal how American Apparel founder Dov Charney has managed to offend customers, stockholders, and the general public in his 23 years building the American Apparel brand and retail chain.
Find news about Dov Charney’s firing from American Apparel and its connection to other U.S. retail industry CEO scandals in this article. This is expert news analysis of controversial retail leaders like Best Buy’s Brian Dunn and Abercrombie & Fitch’s Mike Jeffries and the impact of CEO scandals on retail business reputations.
What is a “customer experience?” This is a real-life story of a “perfect” customer experience that is creating the best retailing results that other retailers envy. Find out how the in-store experience at PistachioLand in New Mexico results in sales success, and how this case study can help other retail leaders with defining, creating, and managing their own retail customer experiences.
Find funny, fun, motivational quotes about downsizing, rightsizing, and getting downsized in this article. Get quotable quotes to share and insights from business leaders and successful people about downsizing by American companies in this article.
The 2014 Store Closings Roundup expanded significantly in April when Aeropostale (ARO) added 125 store closings, Coldwater Creek Added 365 store closings, and
"Customer experience management" is being talked about these days like it's the new black in retail industry management. Of course, the notion of creating and
Customer service at retail auto dealerships is improving along with customer satisfaction, according to the most recent annual JDPower Customer Satisfaction
Recent studies seem to offer new hope to managers who struggle to control and influence the behavior of their employees and improve productivity. A study
This is a real customer experience story about Panera Bread which reveals the ups, downs and customer service inconsistencies that contribute to customer defection. Get expert analysis of Panera Bread’s proposed ordering process changes, restaurant technology solutions, and the value of each on the overall Panera Bread customer experience in this article.