Retail Industry Customer Service Best Practices To Exceed Expectations
2013 Retail Chains With the Best Customer Experience - Best and Worst Ranking
Find out which retail chains customers have ranked as having the best customer experience in this article. In 2013 surveyed customers ranked Publix, Trader Joe's, Aldi, and Chick-fil-A as better than Amazon.com, when rating the emotional, function, and accessible aspects of their experience with each retailer. Get a complete list of customer...
Top 20 Internet Shopping Websites for Customer Satisfaction 2013 - 2005
What are the best Internet shopping websites for merchandise, functionality and prices? Find the e-tailers with the best customer satisfaction from 2005 - 2013 according to a survey of the customers who shopped and visited there. This is a multi-year roundup of the results of the Foresee E-Retail Satisfaction Index compiled each Spring from customer surveys about the most popular retail websites on the Internet.
Service Failure is Service Failure - Office Max vs. the Hotel from Hell
What is the cost of a bad customer experience vs. the cost of good customer service recovery? In this true customer service story, compare the customer service failures and the service recovery that led to one good and one bad customer service experience at a luxury hotel and a budget office supply store. In the matchup between Office Max and...
Customers Rank Amazon.com Best Online Internet Retail Shopping Website in 2011
Find out which online Internet retail shopping websites were ranked as the best by the customers who used them and which Internet retail websites created the most customer dissatisfaction as well. Amazon.com was ranked as the best online Internet retail shopping website in the 2011 holiday shopping season, according to an annual survey...
Worst Retail Companies Rankings for 2006, 2007, 2008, 2009, 2010, and 2011
This is a list of the worst retail companies of 2006, 2007, 2008, 2009, 2010, and 2011, according to customer votes in a survey conducted each year by Consumerist.com. Find out which U.S. retail companies (and companies with significant retail operations) customers consider to be the worst of the worse, and which companies have made the worst...
2010 Best and Worst Customer Satisfaction Rankings in the U.S. Retail Industry
Which retail companies have the best and the worst customer satisfaction scores and rankings in the U.S. retail industry? Find out which of the largest U.S. retail chains were rated as the best and the worst for customer satisfaction in 2010 by the American Customer Satisfaction Index, (ACSI).
World's Largest Retailers Not Chosen by Customers for Best Customer Service
Some of the largest U.S. retail industry companies have not been chosen by customers as having the best customer service in an annual survey by the National Retail Federation. As much as the Customer's Choice Survey rankings reveal the best in retail customer service, the list of companies not included reveals the retail companies that...
Retail Federation (NRF) Customers' Choice Survey Compares Best Customer Service
The National Retail Federation (NRF) publishes the results of the Customers' Choice Survey each year which ranks U.S. retail companies on their customer service, as judged by their customers. See a complete comparison list of all U.S. retailers that have been recognized on the NRF Customers' Choice awards here.
Customer Satisfaction Drives Sales More Than Discounts In Recession
Even in a tight economy, customer satisfaction still drives sales and loyalty for top U.S. retail companies. This article compares the results of companies offering big discounts and companies offering a great customer experience during the 2009 recession.
Customer Satisfaction Surveys Are Hot in Retail Industry, But Changes Are Not
The trend to solicit customer feedback in the U.S. retail industry is hot, but making changes to improve customer satisfaction based on survey results is not always evident. Get expert retail analysis of the current customer service survey craze and the importance for retailers to respond to what they read.
Retail Customer Service Failure Recovery Strategies That Repair Relationships
When customer service fails, retail employees need solid service recovery strategies to fix mistakes, repair customer relationships, and build trust. Find expert analysis of a common service failure situation that was handled in an uncommon way to produce a positive outcome here.
Amazon's Customer Service Philosophy According to Founder, Jeff Bezos
In Amazon's first ten years, customer service was a higher priority than profit. Discover the customer service philosophies that founder Jeff Bezos practiced without compromise, which made Amazon the profitable e-commerce giant that it is today.
Starbucks Stays True To Its Branded Customer Service In Recession
Even though Starbucks had to cut back its chain in recession, it didn't cut back on the service experience that customers associate with the Starbucks brand. Get details about Starbucks service commitment and an example of its branded customer experience in this articles.
Retailers Balance Operational Efficiency and Customer Satisfaction
Operational efficiencies stole the focus of the U.S. retail industry when the recession hit it hard in 2008. This is a practical example of how retailers will now have to find a balance between efficiency and customer service practices that create satisfaction as they move beyond the recession.
Gift Return Worst Practices: Retail Return Policies That Lose…
Every retail gift giving season is followed by an inevitable gift returning season. With every gift purchase, there are two customer impression points
Airport Retail Stores Make Sales, But Miss Opportunities
Airport retail stores have traffic, but may lack the sales and customer service skills to convert shoppers into buyers. Read an eyewitness mystery shopping report of several airport retailers who demonstrated worst practices and missed opportunities.
Increase Sales by Employing Personal Shoppers
Personal shoppers are trusted consultants who create an ultra personalized shopping experience for individual customers. For those who are equally enthused about developing relationships and making informed product recommendations, a personal shopping job will be an exciting step in your retail career.
Improve Customer Satisfaction by Employing Baggers
Retail operations are improving their customer service satisfaction and strengthening customer loyalty by bringing back the "bagger" position. Baggers are a best practice again because they improve the customer purchase experience at the point of sale, and make a positive laat impression. Baggers bring efficiency, friendliness, and care to a retail store's shopping experience.
Waffle House Sets Surprising Standards For a Consistent Customer Experience
The Waffle House restaurant chain is an unlikely source for retail restaurant chain customer service standards, but their employees manage to deliver an experience that is consistent and sincere in the no frills diners. Find out how Waffle House employees use "The Magnficent Seven" to exceed customer expectations in this first person account.
Retail Companies On Business Week's 2009 Customer Service Champ List
The best retail customer service in the U.S. is recognized each year by Business Week in its "Retail Customer Service Champs" ranking list. See which retail industry companies were designated as the best of the best in customer service by Business Week and J.D. Powers for 2009.
Retail Companies On Business Week's 2009 Customer Service Champ List
See which retail industry companies were designated as the best of the best in customer service by Business Week and J.D. Powers for 2010. The best retail customer service in the U.S. is recognized each year by Business Week in its "Retail Customer Service Champs" ranking list.
Customers Tell Their Worst Customer Service Stories and Give Advice
Real customers tell their worst customer service experiences here. Read stories of bad customer service, and customers advice about what could have made the situation and the service better. Managers, consultants, and customers can learn a lot about good customer service by reading about the kind of service that customers consider to be worst.
Continental Airlines Killed A Day, Not Customers With Maintenance Fai…
Read a customer service story about a Continental Airlines maintenance service failure. Continental didn't kill any passengers, but they killed their day instead with a failed customer service recovery process that successfully inconvenienced customers for more than ten hours. After avoiding disaster, do customers have a right to expect good service?