1. Industry
Send to a Friend via Email

Your suggestion is on its way!

An email with a link to:

http://retailindustry.about.com/od/customerservicebests/a/2010-Best-And-Worst-Customer-Satisfaction-Rankings-In-The-U-S-Retail-Industry.htm

was emailed to:

Thanks for sharing About.com with others!

2010 Best and Worst Customer Satisfaction Rankings in the U.S. Retail Industry

ACSI Retail Customer Satisfaction Measurement Scores for Largest U.S. Retailers

By

2010 Best and Worst Customer Satisfaction Rankings in the U.S. Retail Industry
© Barbara Farfan for About.com
Updated February 26, 2011
Which retail companies have the best and the worst customer satisfaction scores and rankings in the U.S. retail industry? Find out which of the largest U.S. retail chains were rated as the best and the worst for customer satisfaction in 2010 by the American Customer Satisfaction Index, (ACSI).

What follows is a list of the U.S. retail chains that were evaluated and scored by the ACSI in 2010 for customer satisfaction. The list is arranged numerically, according to the ranking number assigned by the ACSI. The highest numbers were given to the companies which provided the best customer satisfaction, the lowest numbers were given to the retail companies which provided the worst customer satisfaction.


87 – Amazon

86 – Netflix

84 – Publix

84 – Newegg

83 – Overstock

82 – Nordstrom

82 – Costco

82 – Barnes & Noble

81 – Staples

81 – Office Depot

81 – Kohl’s

81 – Ebay

80 – JC Penney

80 – Dollar General

80 – Borders

79 – Whole Foods

78 – Target

78 – Sam’s Club

78 – Kroger

78 – Dillard’s

77 – Walgreen

77 – Lowe’s

76 – Winn-Dixie

76 – TJX

76 – Macy’s

76 – Best Buy

75 – Sears

75 – Rite Aid

75 – Home Depot

74 – Supervalu

74 – Safeway

74 – OfficeMax

74 – Gap

74 – CVS Caremark

73 – Wal-Mart Stores

71 – Wal-Mart Supermarket
  1. About.com
  2. Industry
  3. Retail Industry
  4. Best Practices & Award Winners
  5. Customer Service Bests
  6. Best and Worst Customer Satisfaction Scores and Rankings in the U.S. Retail Industry - ACSI Retail Customer Satisfaction Measurements for 2010

©2014 About.com. All rights reserved.