Updated February 26, 2011
Which retail companies have the best and the worst customer satisfaction scores and rankings in the U.S. retail industry? Find out which of the largest U.S. retail chains were rated as the best and the worst for customer satisfaction in 2010 by the American Customer Satisfaction Index, (ACSI).
What follows is a list of the U.S. retail chains that were evaluated and scored by the ACSI in 2010 for customer satisfaction. The list is arranged numerically, according to the ranking number assigned by the ACSI. The highest numbers were given to the companies which provided the best customer satisfaction, the lowest numbers were given to the retail companies which provided the worst customer satisfaction.
87 – Amazon
86 – Netflix
84 – Publix
84 – Newegg
83 – Overstock
82 – Nordstrom
82 – Costco
82 – Barnes & Noble
81 – Staples
81 – Office Depot
81 – Kohl’s
81 – Ebay
80 – JC Penney
80 – Dollar General
80 – Borders
79 – Whole Foods
78 – Target
78 – Sam’s Club
78 – Kroger
78 – Dillard’s
77 – Walgreen
77 – Lowe’s
76 – Winn-Dixie
76 – TJX
76 – Macy’s
76 – Best Buy
75 – Sears
75 – Rite Aid
75 – Home Depot
74 – Supervalu
74 – Safeway
74 – OfficeMax
74 – Gap
74 – CVS Caremark
73 – Wal-Mart Stores
71 – Wal-Mart Supermarket
