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Cheesecake Factory Restaurants Mission Statement - Baking A Legacy of Excellence

Mission, Values, Headquarters & History of Cheesecake Factory Casual Dining

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The mission statement of the Cheesecake Factory Restaurants, along with its company Vision and Values, is designed to build the Cheesecake Factory brand and create a “continuing legacy of excellence.” (See the Cheesecake mission, values, and goals below.) >> Pin This Image to Pinterest
Cheesecake Factory Restaurants Mission Statement - Baking A Legacy of Excellence
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Cheesecake Factory Restaurant Chain Founders Facts and Trivia:

The Cheesecake Factory restaurant chain started first with a cheesecake recipe created by Evelyn Overton in Detroit, Michigan. Evelyn baked cheesecakes in her basement and sold them wholesale to local Detroit restaurants for more than twenty years. After her two children were grown, Evelyn and her husband Oscar decided to move their cheesecake business to Los Angeles in 1972. They opened a 700 square-foot store where they sold retail and wholesale cheesecakes. Over the next five years, Evelyn created 20 different varieties of cheesecake, and Oscar established hundreds of wholesale accounts.

In 1978 the Overtons’ son, David, opened the first Cheesecake Factory restaurant in Beverly Hills, California, which had a full menu, in addition to his mother’s cheesecakes and desserts. As of 2012 there are more than 150 Cheesecake Factory locations in the U.S., and the company has a licensing agreement to open 22 restaurant locations in the Middle East by 2016.

The Cheesecake Factory Restaurant Chain Headquarters:

The company headquarters of The Cheesecake Factory restaurant chain are located in Calabasas Hills, CA.

The Mission Statement, Vision, and Values of Cheesecake Factory Restaurants:

The mission statement of the Cheesecake Factory restaurant chain lets Cheesecake Factory employees know what’s most important about their work. The Cheesecake mission statement is:

”To create an environment where absolute guest satisfaction is our highest priority.”

Then the company goes farther with its Vision statement, which more specifically defines what the Cheesecake Factory “environment” looks, feels, smells, and tastes like to its customers. Cheesecake Factory company Vision is:

"Through a shared commitment to excellence, we are dedicated to the uncompromising quality of our food, service, people and profit, while taking exceptional care of our guests and staff. We will continuously strive to surpass our own accomplishment and be recognized as a leader in our industry.”

To further clarify the unique Cheesecake Factory experience and how employees are expected to create it, Cheesecake Factory outlines six values that every Cheesecake Factory employee is expected to embrace... "These values guide our behavior, bind us together, and provide a framework for making decisions – defining for us the right courses of action. We set our objectives, formulate our strategies, and judge our results consistent with these value.
  • A Passion for Excellence
    Passion fuels our commitment to the endless quest for excellence....
  • Integrity, Respect and Responsibility
    We are committed to doing what is right without exception.
  • People – Our Greatest Resource
    Outstanding people make it all happen – they will lead us towards the future.
  • Service-Mindedness
    We are dedicated to unparalleled hospitality and genuine care of our guests.
  • Dynamic Leadership
    As leaders of our Company, we must have dynamic energy and the ability to energize others.
  • High Performance
    We are dedicated to maximum levels of performance and productivity in all areas of our business.
More about the Cheesecake Factory Mission, Vision, and Values >>

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