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Home Depot Company Mission Statement - Values for a Customer-centric Culture

Example of a Mission Statement Best Practice from the U.S. Retail Industry

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The Home Depot brand is built on a commitment to customer service, and its corporate values are customer-centric.(See Home Depot's mission statement below.)
Home Depot Company Mission Statement - Values for a Customer-centric Culture
Reprinted with permission from HomeDepot.com
Related: Home Depot’s Thanksgiving Day 2013 Doorbuster Deals >>

Home Depot Founders:

Home Depot was founded by Bernie Marcus and Arthur Blank when their first two one-stop do-it-yourself warehouse-style stores were opened on June 22, 1979 in Atlanta, Georgia.

Home Depot Headquarters:

Home Depot's headquarters are still located in Atlanta, Georgia where the company was originally founded.

Home Depot Mission Statement / Corporate Values:

Rather than one short mission statement, Home Depot has eight corporate values that are designed to guide the actions of its employees at all levels. According to the Home Depot website, those corporate values are:

"Taking care of our people:
The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

"Giving back to our communities:
An important part of the fabric of The Home Depot is giving our time, talents, energy and resources to worthwhile causes in our communities and society.

"Doing the right thing:
We exercise good judgment by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions, and we accept responsibility for our actions.

"Excellent customer service:
Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

"Creating shareholder value:
The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

"Building strong relationships:
Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

"Entrepreneurial spirit:
The Home Depot associates are encouraged to initiate creative and innovative ways of serving our customers and improving the business and to spread best practices throughout the company.

"Respect for all people:
In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot team."

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